SHIPPING POLICY

FREE SHIPPING on online orders $150 or more, within the Contiguous United States. Orders will ship via the best method as selected by Lost Colony Trading Post. Minimum order amount to qualify for free shipping may vary for non seed items.

EXPEDITED DELIVERY Is unavailable at this time but will be available in the near future. 

HAWAIIAN CUSTOMERS We cannot ship perishable items to Hawaii

CANADIAN CUSTOMERS Our website currently offers various options for shipping to Canada. DHL is often the most commonly used, however there may be a delay in shipping with this option due to the distance from a DHL drop off station. 

SHIPPING TIME In stock orders will ship out every Tuesday and Friday. For quickest turnaround time order online by noon Monday or Friday. There is no special rush delivery.

TRACKING YOUR ORDER Once order is prepared for shipment, a tracking number will be emailed to you. 

RECEIVING YOUR ORDER Once your order is received, please open immediately and inspect for any damage. Please compare the contents with your invoice and make note of any missing items. Notify us immediately of any missing items or damage. Do not discard any damaged items or shipping materials as it may be required by postal for inspection. 

 

LOST OR STOLEN PACKAGES If you discover your package was lost or stolen, contact us within 2 weeks of placing order. Refunds are not issued for packages lost after being delivered to the address you provided. 

RETURN POLICY

Last updated [October, 26th, 2021]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 

RETURN PROCESS

To return an item, [please email customer service at LOSTCOLONYTRADINGPOST@GMAIL.COM] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[Lost Colony Trading Post]

[Attn: Returns]

[RMA #]

[102 Greenpond Rd.]

[Lewiston, North Carolina 27849]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return or exchange]. 

EXCEPTIONS

[The following items cannot be returned [or exchanged]:]

For defective or damaged products, please contact us at the customer service number below to arrange a return or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[252-348-2208]

[Lostcolonytradingpost@gmail.com]